StarTek inaugurated its new contact center operation in Costa Rica. The services industry company began operations during the first quarter of 2010 in a 440-seat facility which when fully occupied could employ 500 people. The new facility in Costa Rica is the eighteenth StarTek location worldwide and is located in the Free Zone America and occupies 37,000 square feet.
“In Costa Rica there is a large, well-educated, bilingual talent pool and a favorable business climate,” the company said. “This is why we included Costa Rica in our global expansion plans.”
StarTek, Inc. is in the business process outsourcing industry. StarTek’s solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and retention programs, it said. The company also offers clients voice, chat, e-mail and back-office support. Headquartered in Denver, Colorado, StarTek also has delivery centers in North America, in the Philippines and virtually through its StarTek@Home workforce.
Some 27 contact centers are established in Costa Rica and generate more than 15,000 job, government officials said.