Employers restricted from recording calls of employees

The Sala II has awarded severance pay to a seven-year employee of a call center because the employer did not have the right to record the woman’s telephone calls, according to a decision released Tuesday.

The court said that companies have to specify that supervisors will record the calls in a labor contract and the recording of calls has to have a legitimate purpose.
The principal evidence against the woman was the contents of the recorded calls, although the summary of the decision did not specify what the recordings contained.

The woman lost at the trial level and on an intermediate appeal but prevailed in the high labor court. The employee has the right to a private space in which he or she can exercise rights of freedom of thought and expression, the court said. The principals in the court case were not identified in the summary released by the Poder Judicial.

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