Complaints about transport fall through the cracks

The nation’s regulating agency said it received 304 complaints from citizens about various aspects of public transportation from January to October, but investigators were unable to open a file on any because of lack of documentation.

The bulk of the transportation complaints involved rates and failure to complete assigned routes, said the Authoridad Reguladora de Servicios Públicos.

However, the agency was able to open 202 investigator files involving electric companies, 95 for water service and eight for fuel companies, a spokesperson said.

The gap between initial complaints and investigatory files resulted from the great number of citizens who did not follow up on their initial contact, the agency said.

Problems with billing produced the most documented complaints, the agency said.

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