Regulator orders ICE to refund money due to Internet outage

Users of the Instituto Costarricense de Electricidad Acelera Internet services will be getting a refund because they were victims of an outage from Sept. 30 to Oct. 8.

That was the ruling from the Superintendencia de Telecomunicaciones which noted that the bulk of the interruption was Internet service to households.
The company known as ICE said that it experienced a hacker attack that affected its service. The Superintendencia said that 16,955 users were affected and that the total refund would be about 88.5 million colons.

That is about $177,000.

There is a catch. ICE said it would refund money based on the date and time when the customer reported an outage.

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