Internet and advanced cell phones hit with afternoon outage

An outage swept through the country’s Internet service and advanced cell telephone system Wednesday afternoon. The Superintendencia de Telecomunicaciones said it is evaluating the possibility of compensating users for the outage, which was blamed on the Instituto Costarricense de Electricidad.

The problem was with the advanced network of the state telecom company. The Superintendencia said that Claro and Movistar also reported problems in connecting with the state network.

The bulk of the outage was felt in the metro area, but there also
were reports from elsewhere, said the Superintendencia.
The telecom regulator said in a release that companies have 12 hours to remedy an outage but by 8 p.m. Wednesday the Instituto Costarricense de Electricidad had not done so.

However, the outage seemed to begin after noon, so the telecom giant would have more time before a rebate would be imposed.

Basically the cell phones in the metro area were not functioning for much of the afternoon. The less advanced cell phones, those that do not have Internet service and are not on the 3G network worked without problem.

There were reports that bank automatic tellers were out of service, too, because they connect to the data servers via the Internet.

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