Bus companies docked for ignoring complaints

Bus company operators who do not respond to customer complaints will not be getting any raises in their rates, according to the Autoridad Reguladora de los Servicios Públicos.

The rate-setting agency said that it has rejected requests for more money from three bus companies because they have not responded to complaints from passengers. There was a resolution passed by the agency last December that gives bus companies 20 days to respond to complaints.

Transportes Mora y Rojas Ltda, which runs a Cartago route on highway 324 to La Suiza, Jicotea and Platanillo was one of the firms.

Also getting a rejection was CIPARO S.A. that runs buses on highway 317 in Turrialba. In Guanacaste, Autotransportes Colorado de Abangares S.A. received a rejection. That firm runs three bus routes from Las Junta de Abangares to Cañas, said the agency.

An individual, Gerardo Adilio Madriz Morales, also received a rejection. He runs a Cartago line that services customers from Cartago to Piedra Azul and Barrio La Minita.

This entry was posted in Costa Rica News. Bookmark the permalink.