Bus company operators who do not respond to customer complaints will not be getting any raises in their rates, according to the Autoridad Reguladora de los Servicios Públicos.
The rate-setting agency said that it has rejected requests for more money from three bus companies because they have not responded to complaints from passengers. There was a resolution passed by the agency last December that gives bus companies 20 days to respond to complaints.
Transportes Mora y Rojas Ltda, which runs a Cartago route on highway 324 to La Suiza, Jicotea and Platanillo was one of the firms.
Also getting a rejection was CIPARO S.A. that runs buses on highway 317 in Turrialba. In Guanacaste, Autotransportes Colorado de Abangares S.A. received a rejection. That firm runs three bus routes from Las Junta de Abangares to Cañas, said the agency.
An individual, Gerardo Adilio Madriz Morales, also received a rejection. He runs a Cartago line that services customers from Cartago to Piedra Azul and Barrio La Minita.