‘Tis the season to complain about failure to respect guarantees

Ministerio de Economía, Industria y Comercio photo
Unhappy consumers await their turns

The nation’s consumer agency is the last resort for those who think they have been treated badly by merchants. The  Plataforma de Atención al Consumidor started getting steady business Monday as 12 consumers showed up to present various complaints. The biggest problem involved guarantees, said the Ministerio de Economía, Industria y Comercio, which supervises the consumer agency.

Officials expect many more. Last year there were 219 complaints about Christmas sales. The majority of the complaints are settled with negotiations with the merchant, the consumer agency said.

Consumers have two months to register an official complaint. The law provides a minimum guarantee of 30 days, but individual merchants can offer longer ones, said the agency.

Any expat who wants to register a complaint has two options. The first is to appear personally at the Sabana Sur ministry building. the second is to make the complaint online at the ministry’s Web site. The consumer agency said that those making complaints should carry all the paperwork related to the purchase, including the invoice or factura and any reports of repair work on the item in question.

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