State phone company will compensate customers for outage

The Instituto Costarricense de Electricidad will be compensating customers who experienced an outage of service last Aug. 29.

Affected at that time were cell telephone service and the Internet.

The Superintendencia de Telecomunicaciones approved the compensation which is 434 million colons, about $890,000.

But the customers will not see the money.

The small amount each received will be deducted from their bill.   Those with pre-paid cellular will have the amount added in the terms of minutes to their account, said the company.
The firm also said that it had taken steps so that the outage would not be repeated.

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