Data card Internet hookup is impossible during the day

Dear A.M. Costa Rica:

I am wondering if this is happening all over Costa Rica, or is it just happening in Manuel Antonio/Quepos? Since roughly Monday of this week (Sept. 23), I have noticed that the in and out speed of the Internet using an ICE data card 3MB (which ICE staff say is really the max they can sustain, any “faster plans” they can not guarantee) is so slow that the only time to really get online is after 10:30 to 11 p.m..

Data speeds from early morning and throughout the day are averaging 100-200 Kb in speed and 50-150 Kb out speed.  I have spoken with some folks in the area, and they, too, are saying they are having sustained issues with their connection speeds. My question is, does ICE ever do anything about this, or do they just collect your money for services paid for and think that this is acceptable service?

I think we need to demand some sort of response from the Instituto Costarricense de Electricidad and or demand refunds for the 90 percent of the day that we have little or no connection to do anything on the Internet.  If you are going to sell a product and claim a certain level of speed, then don’t you have to deliver on this, otherwise, don’t sell these plans with a so called “3MB-6MB” capacity.

Would love to hear what others are experiencing specifically with ICE and their data card internet service?

Laura Lyle
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