Dear A.M. Costa Rica:
I have read too many negative experiences of the Gringos with services in Costa Rica published in your newspaper. It is time to display some positive experiences.
We bought the top-of-the-line hot water tank (Stiebel Eltron) made in Germany that saves a lot of energy. The installer we used did a poor job of connections creating a small leak and incorrect wiring.
Óscar Campos Rudin, the general manager of the distribution company for this brand, went out of his way at zero cost to us to send his technical people to install this correctly. Mr. Campos Rudin was immediately concerned with the reputation of his company and fixed this even though he had no responsibility to do this. The Stiebel Eltron works like a charm. It also seems that our electric bill decreased approximately 20 percent immediately versus the other tank.