Money awards for cell outage upheld

The Sala Primera of the Corte Suprema de Justicia has upheld a lower court award of money to individuals who were hurt by a cell telephone outage.

The trio were passengers in a truck that went off the road in Puntarenas in September 2010.

One of the occupants in the seafood delivery truck tried to call for help for the accident, but he could not obtain a signal from the Instituto Costarricense de Electricidad line, according to a summary. Although injured, he had to walk for a distance to call for help, said the Poder Judicial in describing the case and decision.

The Tribunal Contencioso Administrativo awarded the trio each 500,000 colons, about $1,000 at the time. The case was treated as a consumer claim because the telephone users were never told of the limitations of the system in that area, said the Poder Judicial.

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