Telecom regulator promises new rules to improve quality for customers

The telecom regulator said Thursday that new regulations are forthcoming to improve the quality of service. The decision came after a survey from August to October of telephone users conducted by the firm Demoscopía S.A.

The Superintendencia said that proposed drafts of new regulations would be available in a few months.

The survey asked respondants to evaluate their own telephone service. There are 10 fixed, mobil or Internet telephone providers in the country that are subject to the regulator, the Superintendencia de Telecomunicaciones.

In most cases there were no dramatic differences in the evaluation of different firms, but nearly 50 percent of Claro users reported losing mobil Internet at least once a week.

Neither the press release nor the lengthy online report said how many interviews were conducted to obtain the data. The press release said that there was a 2.5 percent error margin at the 95 percent confidence level. However, with persons responding about 10 different companies and at least five different forms of telephone service, specific evaluations of individual companies probably are not valid.frustration013015

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