Major deficiencies reported in the new system for 911 calls

The new 911 emergency system has major deficiencies, and the vendor will not be paid unless the bugs are worked out, those involved with the project told lawmakers Thursday.

One staffer said that a major emergency event would sow chaos within the system. The response to 911 calls has been as low as 20 percent, said  José Fabio Parreaguirre, director of the service.

The system has been in testing for more than a year.   The system now is out of service, lawmakers were told.

The 911 service is a free-standing agency supported by taxes. It routed emergency calls to the various agencies, such as fire fighters and police, who respond.

The discussion Thursday was before the Comisión  de Control de Ingreso y Gasto Público.

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