The nation’s utility regulator is beginning a program to measure the quality of electrical service from eight distribution firms. Homeowners and others who receive power found to be below standards will be eligible for compensation.
However, the agency, the Intendencia de EnergÌa, said that the system probably will not be functioning completely for two years.
The Intendencia, part of the Autoridad Reguladora de Servicios P™blicos, has made an agreement with engineers at the Universidad de Costa Rica to measure power at customer locations.
The Intendencia said that low power can damage appliances and electrical motors.
The quality of the electricity provided also will play a role in setting rates, the agency said.
The Autoridad has set up an email for complaints: firstname.lastname@example.org