By the A.M. Costa Rica staff
The Ministerio de Comercio Exterior, the Junta de Pensiones y Jubilaciones del Magisterio Nacional and the Instituto Nacional de Aprendizaje are the top three most efficient public institutions, according to the latest efficiency report issued by the comptroller’s office.
Under the name of Índice de Gestión Institucional, the report shows that the aforementioned agencies excel in terms of budgetary execution, planning, transparency and user services.
Following the same criteria, the San Luis Gonzaga high school in Cartago, the Comisión Nacional de Asuntos Índigenas and the Parque Marino del Pacífico show up as the least efficient entities of the government.
The study is based on a survey sent to managers, directors, presidents and heads of 163 public institutions across the country.
The survey includes questions in regards to three main areas: efficiency, transparency and corruption prevention.
Those in charge of filling out the survey have to respond whether their institutions have applied policies to enforce those areas and rate the progress on a scale from 1 to 100.
Specifically the results show that, in terms of efficiency, the main complaint of users is that public officials have a poor sense of customer service.
In regards corruption prevention, the main weaknesses reported are flawed planning and accounting strategies.
In terms of transparency, the study shows that weak information technology infrastructure as well as the lack of proper websites or digital information channels still affect a significant percentage of the country.
In comparison to prior years, the 2016 report shows improvements in overall compliance, human resources management and public biddings, which seem to move towards more organized strategies, according to the document.
By sectors, institutions related to international trade ranked among the first, with the labor and social security sector coming in second and internal revenue one as third.
The arts and culture sector scored last, with poor scores in the information technologies, internal controls and user services criteria.
In general terms, all the public institutions combined received an average grade of 77 percent.